Terms & Conditions
Mother Nature’s Canine
1. About Us
Mother Nature’s Canine (“we”, “us”, “our”) provides products and/or services related to canine care and wellbeing. By using our website, purchasing our products, or engaging our services, you agree to these Terms & Conditions.
2. Services and Products
All descriptions of services and products are provided in good faith. We reserve the right to amend or withdraw any service or product at any time without notice.
3. Bookings and Payments
- Payment terms will be confirmed at the time of booking or purchase.
- All prices are displayed in GBP and include VAT where applicable.
- We reserve the right to refuse or cancel bookings at our discretion.
4. Cancellations and Refunds
- Cancellation terms will be clearly communicated at the time of booking.
- Refunds, where applicable, will be processed using the original payment method.
- No refunds will be given for services already delivered.
5. Client Responsibilities
You are responsible for providing accurate information about your dog, including health, behaviour, and dietary needs. We reserve the right to refuse service if we believe there is a risk to animal or human welfare.
6. Health and Welfare
Our services are not a substitute for professional veterinary advice. You should always consult a qualified vet regarding your dog’s health. Mother Nature’s Canine accepts no liability for decisions made based on information provided through our services or content.
7. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for:
- indirect or consequential losses;
- loss of profit, business, or data;
- injury or illness arising from undisclosed conditions.
Nothing in these terms limits liability for death or personal injury caused by negligence.
8. Intellectual Property
All website content, branding, text, and images are the property of Mother Nature’s Canine and may not be copied or reproduced without written permission.
9. Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
Privacy Policy
Mother Nature’s Canine
1. Introduction
Mother Nature’s Canine is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data in accordance with the UK GDPR and Data Protection Act 2018.
2. Information We Collect
We may collect:
- Name, email address, phone number
- Billing and delivery details
- Information provided through enquiries or bookings
- Website usage data (via cookies)
3. How We Use Your Information
We use your data to:
- Provide and manage our services
- Process payments and bookings
- Respond to enquiries
- Improve our website and services
- Comply with legal obligations
4. Lawful Basis for Processing
We process personal data on the basis of:
- Contractual necessity
- Legitimate interests
- Legal obligations
- Consent (where required)
5. Data Sharing
We do not sell your data. We may share information with trusted third parties such as payment processors or IT providers, solely to deliver our services.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal and accounting requirements.
7. Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Object to or restrict processing
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
8. Cookies
Our website may use cookies to enhance user experience. You can control cookies through your browser settings.
9. Contact
If you have any questions about this policy or your data, please contact us at:
Mother Nature’s Canine – hello@mnk9.co.uk